You're flying commercial, you arrive to the terminal, through security, to the lounge to then find out that due to earlier delays - your flight is now delayed. In stark contract, take a look at the events our card holder experienced recently flying out of Sydney.
We’re the first to admit, we do go hard on the airlines.
They do a great job, and we’re so lucky in Australia to have one of the safest regulatory conditions in the world which results in far fewer incidents compared elsewhere.
But our job is to show those who need to fly from A to B, whether that be Melbourne to Sydney, or Moree to Swan Hill, that there is a better way.
You see, the airlines have a task to run their jets to a schedule, where you’re no more important than the other 150+ passengers flying with you.
And they can’t fly everywhere, all the time.
This is why private aviation is such a fast-growing market in Australia. Granted, it has taken a pandemic and associated severe travel disruption to show individuals who are in a financial position that there are economical ways to experience the benefits of chartering a private jet.
Thankfully, though, we’re often provided with free marketing by the actions of airlines.
Stranded passengers, lost luggage, long queues in security, non-responsive customer service, and business travellers sitting on the floor in overcrowded lounges are voiced frequently via social media.
How the airlines ruined Will’s day
For our Access cardholder, Will, a third-generation farmer, trying to get from A to B was a horrid experience.
Two commercial flights from major airports plus a further 3 hours to his final destination by road, was a task that Will never looked forward to.
It only took one of the flights to be delayed or cancelled, and his whole day was ruined, with limited options to reschedule on the day.
A travel solution that’s all about you
Now, having the ability to book a jet to suit his schedule, along a more direct route has completely changed the way that Will does business. Will can depart from his urban airport, saving time by travelling directly to where he needs to be.
A quick trip to inspect a new facility or investment can be achieved with a level of convenience never experienced before.
The added bonus that his dedicated travel specialist knows what paper he likes to read and the food he likes to eat onboard makes Will’s entire travel experience a joy, and something he actually looks forward to.
For Will, the journey is now as important as the destination.
Each month the Department of Infrastructure (their actual title is much much longer) releases data on the aviation industry.
And one report we enjoy reading is the Domestic airline on time performance report.
The Department measure the departure, arrival and cancellation performance of the major airlines along all domestic routes. This gives us key insight as to why we keep receiving phone calls from potential card holders like George.
Pre covid, when Sydney – Melbourne was one of the busiest air routes in the world we witnessed under half of all flights actually arrive on time (scheduled arrival time + or – 15 minutes).
But we felt that’s unfair looking that far back, so we decided to take a look at the January 2022 performance between Melbourne and Sydney, the results didn’t disappoint.
So how did the airlines perform in January 2022?
Even in January 2022, when the airlines desperately wanted your custom, they could barely get you into Sydney on time, cancelling a quarter of flights.
It is common knowledge that commercial airliners can be quite unhygienic. 150-300 passengers in a confined environment, minimal downtime between flights, it is no surprise.
But what we found from this report is that the toilet isn’t the dirtiest location on a commercial airliner.
Here are four things dirtier than an airliner’s toilet.
1) Seat Belt Buckles
You wont be able to avoid touching the seat belt buckle. While they CAN be cleaner than a toilet it is one of the items in constant hand contact with passengers.
2) Aisle Seat Headrests
Hard to believe at first, it now makes sense why the headrest on aisle seats can be quite unhygienic. Most passengers use the aisle seat to balance as they walk down the narrow path to their seat.
3) Overhead vents
An object in constant contact with passengers but perhaps overlooked when it comes to cleaning. Overhead vents had a total of 285 colony forming units (CFU) per square inch.
4) Seat Back Trays
Now this is disgusting.
It was found that the seat back tray was the dirtiest place onboard a commercial airliner. With a CFU reading of 8x the toilet flush button (2,155 CFU), it may be wise to bring along some sanitising wipes if germs aren’t your ‘thing’.
Although flying may seem romantic and exciting, it is very much to be considered a ‘public place’.